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Support & Contact

Support

Our support team are available by telephone, email and remote access to help you with any hardware or software support related questions you may have. For efficiency and security, we have selected Teamviewer as our preferred remote access software. For support (where you grant us access to take control of your desktop under your supervision), you will be instructed to 'run teamviewer quick support and provide the ID and Password'. You may download the application from the link below and save to your desktop. when you run the application, it will generate an ID which is unique to your computer and a password which changes every time you run the application. This provides you with the reassurance that you are only providing access to your computer when you want to.

Download Teamviewer Quick Support

We also use Teamviewer for online presentations and meetings where we can share our desktop with you so you can see our screen. In this situation, we use Teamviewer Quick Join. When we have established a meeting, we will provide you with a meeting ID which you then enter into the 'Meeting ID' window in the Teamviewer Quick Join application and you will be connected to our desktop.

Download Teamviewer Quick Join

Downloads

Below you will find the installation file for 3Shape's Orthoviewer, a user guide and some sample models for you to try the software out with. If you require more functionality, you can of course upgrade to a more function-packed product within the OrthoSystem suite of products.

3Shape OrthoViewer OrthoViewer User Guide Sample Models

Contact us

Whether you have a support question or want to learn more about our products and discover how they can benefit your business, contact us today and one of our friendly customer services staff will help you with your enquiry.

Ireland

ESM Digital Solutions Ltd.
Unit 3,
Chamber Buildings,
North Street,
Swords,
Co. Dublin
Ireland

+353 (0)1 8084446

+353 (0)1 8084466

United Kingdom

Electronic Study Models (UK) Ltd.
International Development Centre
Valley Drive,
Ilkley LS29 8PB,
United Kingdom

020 8816 7840

U.S.A.

908 988 4956

Business Hours

You can contact our offices anytime, Monday to Friday during the following business hours:

  • UK: 8.00am - 5.00pm (GMT)
  • USA: 8.00am - 5.00pm (CST)

If you have a busy schedule and find it hard to make yourself available during these hours, please contact us and we'll do what we can to accommodate you.

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